Our client is a leading international technology company known for driving digital transformation across global markets. They are pioneers in delivering intelligent compliance and e-invoicing solutions that help businesses operate seamlessly and meet complex regulatory requirements.
Job Title: Account Executive, Italy Department: Sales Location: Remote Country: Italy Level: Individual Contributor Reports to: Head of Sales Europe and Latam Contract Type: Permanent / Full-time Contracted Hours/Days: 40 hours / 5 days per week
概要 Amazon Business カスタマーサービス（AB CS）では、日本チームのクオリティアナリスト（QA）として、カスタマーサービスの品質向上に貢献する方を募集しています。 部署・職種・勤務地 部署: Amazon Business Customer Service (AB CS) 職種: オペレーション業務 勤務地: 東京都品川オフィス（HND21）または宮城県仙台オフィス（SDJ10） 主要業務（日本語） 様々な顧客層（一般企業、大企業、多言語対応）に対するカスタマーサービスの品質指標を分析・報告し、サービス品質の傾向把握や課題解決に取り組む。 電話、メール、チャットなど、全ての顧客対応チャネルにおいて、品質基準が守られているかを確認。 カスタマーサービススタッフの応対内容を評価・分析し、改善点を発見。その内容をマネージャーや研修担当者にフィードバック。 品質評価会議に参加し、お客様対応プロセス、スタッフの対応スキル、社内マニュアルの改善点などを提案。 品質管理に関する特別プロジェクトのサポートやレポート作成を行う。 カスタマーサービスの各部門（運営、研修、広報、業務改善など）と連携し、お客様へ最高品質のサービスを提供できる体制づくりに貢献。 フルタイム勤務で、週末や夜間のシフトにも対応可能な方を募集。必要に応じて関連業務をお願いすることがあります。 Key Job Responsibilities (English) Monitor and report on quality metrics, deep
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