Sharp Brains is seeking a Helpdesk Support Technician Level 1 on a freelance B2B basis to provide first-line IT support for desktop and laptop users in a corporate environment. The role covers incident management, IMAC tasks,
Role: Helpdesk Support Technician Level 1 Contract: B2B/Freelance Role Type: Dispatch Key Responsibilities Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Handled IMAC activities (Install, Move, Add, Change)