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Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks
Service Area High Level Scope Sub Scope LSS - Local Site Support User On Prem IT support • Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) • Provisioning and deprovisioning of
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